If you think you have experienced a sewer backup from the MSD public sewer, you must report your backup to MSD within 24 hours of discovery.
There are two ways to report your sewer backup:
Sewer Backup? 5 Things You Need to Know
MSD's Sewer Backup (SBU) Program provides assistance to MSD customers who have experienced a sewer backup due to the MSD public sewer. If you suspect a sewer backup, here's a list of 5 things you need to know:
- Report: Report your sewer backup to MSD 24/7 within 24 hours of discovery.
- Investigate: MSD will investigate your report in an effort to determine the cause. Field crews will try to respond within four hours or less. If you experienced a sewer backup from the MSD public sewer, you may be eligible for cleaning services and claims reimbursement. You will not be eligible for assistance from MSD's SBU Program if the backup you experienced was caused solely by private plumbing issues or overland flooding. Learn more...
- Cleaning Services: If your property is authorized for cleaning services, MSD will contact you by phone to schedule the cleaning. This could take one or more days. Learn more...
- Damage Claims: Only documented damages are potentially eligible for reimbursement under MSD's SBU Program. If you plan to submit a claim, please thoroughly document damages to your property. Learn more and get a claim form...
- Protect: If your property has experienced recurring backups from the MSD public sewer, you may be eligible for prevention assistance. Learn more...
Do Your Part Cincinnati
MSD created the Do Your Part Cincinnati digital experience to help kids (young and old) learn about their sewer system. Click Puddles the cat to watch the video, play the game, and read more about how to do your part.