MSD's Sewer Backup (SBU) Program

Sewer Backup? Call us FIRST at: (513) 352-4900

Report a Sewer Backup

If you think you have experienced a sewer backup from the MSD public sewer, you must report your backup to MSD within 24 hours of discovery.

There are two ways to report your sewer backup:


Sewer Backup?  5 Things You Need to Know

MSD's Sewer Backup (SBU) Program provides assistance to MSD customers who have experienced a sewer backup due to the MSD public sewer.  If you suspect a sewer backup, here's a list of 5 things you need to know:

  • Report: Report your sewer backup to MSD 24/7 within 24 hours of discovery.

  • Investigate: MSD will investigate your report in an effort to determine the cause.  Field crews will try to respond within four hours or less. If you experienced a sewer backup from the MSD public sewer, you may be eligible for cleaning services and claims reimbursement. You will not be eligible for assistance from MSD's SBU Program if the backup you experienced was caused solely by private plumbing issues or overland flooding. Learn more...

  • Cleaning Services: If your property is authorized for cleaning services, MSD will contact you by phone to schedule the cleaning. This could take one or more days. Learn more...

  • Damage Claims: Only documented damages are potentially eligible for reimbursement under MSD's SBU Program. If you plan to submit a claim, please thoroughly document damages to your property. Learn more and get a claim form...

  • Protect: If your property has experienced recurring backups from the MSD public sewer, you may be eligible for prevention assistance. Learn more...



Do Your Part Cincinnati

MSD created the Do Your Part Cincinnati digital experience to help kids (young and old) learn about their sewer system.  Click Puddles the cat to watch the video, play the game, and read more about how to do your part.

  • Contact the SBU Program

    Report a sewer backup

    Call (513) 352-4900 24/7
    Submit an online report

    Note: Please report your sewer backup within 24 hours of discovery to be potentially eligible for reimbursement of damages.

    Cleaning Services

    Call (513) 244-5100
    Learn more...

    Filing a SBU Claim

    Download the SBU claim form
    Learn more...
    Call (513) 244-5100 for help with your claim

    MSD Prevention Program

    Call (513) 352-4288
    Learn more...

    Videos (Customer Education)

    Learn more...

    Resources & Reports

    Learn more...

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    Call (513) 362-2801

SBU Site Search:

MSD Home    Customer Service    City of Cincinnati    Hamilton County    Project Groundwork

Understanding Sewer Backups

How to Prevent a Sewer Backup