Welcome to the Sewer Backup Response Program

Sewer Backup? Call us FIRST at: (513) 352-4900

What We Do

The Sewer Backup Response Program (SBU) provides services to customers of the Metropolitan Sewer District (MSD) who experience sewer backups.

The SBU Program provides:

  • 24/7 customer service at (513) 352-4900. Use this number to report a sewer backup into your home or business, even if you aren’t sure what caused the backup.
  • Free cleanup assistance for property owners, if the public sewer system caused the backup.
  • Payment of damage claims, when eligibility criteria are met.
  • Protection from future sewer backups when the problem is caused by lack of sewer capacity.

Through the SBU Response Program, MSD serves as a good steward of our community and the environment.  

  • Contact the SBU Program

    Report a sewer backup, 24 hours a day, 7 days a week

    (513) 352-4900 or
    Report a sewer backup online

    Get information about sewer backup prevention

    (513) 352-4292

    Get help filing a claim

    (513) 771-5246

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    (513) 362-2801

SBU Site Search:

MSD Home    Customer Service    City of Cincinnati    Hamilton County    Project Groundwork

Understanding Sewer Backups

How to Prevent a Sewer Backup