Welcome to the Sewer Backup Response Program

Sewer Backup? Call us FIRST at: (513) 352-4900

Historic Rain Event of August 28, 2016

The Metropolitan Sewer District of Greater Cincinnati (MSD) would like to express its concern for those who were impacted by the storm.  Please know that we are committed to helping the community get through this hardship.  

MSD has received more than 2,600 reports of sewer backups, the highest volume of reports ever received for a single rain event since our SBU program was established in 2004. 

Due to the high volume of claims coming in, we cannot guarantee reimbursement within 60 days (as noted on the claim form).  

However, we have added resources to expedite the claims process.



What We Do

The Sewer Backup Response Program (SBU) provides services to customers of the Metropolitan Sewer District (MSD) who experience sewer backups.

The SBU Program provides:

  • 24/7 customer service at (513) 352-4900. Use this number to report a sewer backup into your home or business, even if you aren’t sure what caused the backup.
  • Free cleanup assistance for property owners, if the public sewer system caused the backup.
  • Payment of damage claims, when eligibility criteria are met.
  • Protection from future sewer backups when the problem is caused by lack of sewer capacity.

Through the SBU Response Program, MSD serves as a good steward of our community and the environment.  



Do Your Part Cincinnati

MSD created the Do Your Part Cincinnati digital experience to help kids (young and old) learn about their sewer system.  Click Puddles the cat to watch the video, play the game, and read more about how to do your part.

  • Contact the SBU Program

    Report a sewer backup, 24 hours a day, 7 days a week

    (513) 352-4900 or
    Report a sewer backup online

    Get information about sewer backup prevention

    (513) 352-4292

    Filing a claim

    Start here: How to File a Claim
    Get help filing a claim: (513) 244-5100
    Just need the form? SBU Claim Form (pdf)

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    (513) 362-2801

SBU Site Search:

MSD Home    Customer Service    City of Cincinnati    Hamilton County    Project Groundwork

Understanding Sewer Backups

How to Prevent a Sewer Backup