Welcome to the Sewer Backup Response Program

Sewer Backup? Call us FIRST at: (513) 352-4900

What We Do

The Sewer Backup Response Program (SBU) provides services to customers of the Metropolitan Sewer District (MSD) who experience sewer backups.

The SBU Program provides:

  • 24/7 customer service at (513) 352-4900. Use this number to report a sewer backup into your home or business, even if you aren’t sure what caused the backup.
  • Free cleanup assistance for property owners, if the public sewer system caused the backup.
  • Payment of damage claims, when eligibility criteria are met.
  • Protection from future sewer backups when the problem is caused by lack of sewer capacity.

Through the SBU Response Program, MSD serves as a good steward of our community and the environment.  

Do Your Part Cincinnati

MSD created the Do Your Part Cincinnati digital experience to help kids (young and old) learn about their sewer system.  Click Puddles the cat to watch the video, play the game, and read more about how to do your part.

  • Contact the SBU Program

    Report a sewer backup, 24 hours a day, 7 days a week

    (513) 352-4900 or
    Report a sewer backup online

    Get information about sewer backup prevention

    (513) 352-4292

    Get help filing a claim

    (513) 564-1728

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    (513) 362-2801

SBU Site Search:

MSD Home    Customer Service    City of Cincinnati    Hamilton County    Project Groundwork

Understanding Sewer Backups

How to Prevent a Sewer Backup