MSD's Sewer Backup (SBU) Response Program

Sewer Backup? Call us FIRST at: (513) 352-4900

Report a Sewer Backup

If you think you have experienced a sewer backup from the public sewer, please report your backup to MSD within 24 hours of discovery.

There are two ways to report your sewer backup:

Next Steps

So, you’ve reported your sewer backup. Now what? Here are the steps for MSD’s Sewer Backup (SBU) Response program:

  • Report: Report your sewer backup to MSD within 24 hours of discovery.

  • Determine Eligibility: MSD investigates all reports of sewer backups to determine eligibility for assistance. MSD’s SBU program covers sewer backups caused by inadequate capacity in the public sewer or MSD’s negligence, but does not cover backups caused solely by private plumbing issues or overland flooding. Learn more...

  • Clean: If your property is authorized for cleaning, MSD will contact you by phone to schedule the cleaning. Learn more...

  • Claims: You can submit a damage claim. You will be reimbursed for damages if you meet the eligibilty requirements for the SBU program. Learn more...

  • Protect: If your property has experienced recurring backups from the public sewer, you may be eligible for prevention assistance. Learn more...



Do Your Part Cincinnati

MSD created the Do Your Part Cincinnati digital experience to help kids (young and old) learn about their sewer system.  Click Puddles the cat to watch the video, play the game, and read more about how to do your part.

  • Contact the SBU Program

    Report a sewer backup

    Call (513) 352-4900 24/7
    Submit an online report

    Note: Please report your sewer backup within 24 hours of discovery to be potentially eligible for reimbursement of damages.

    Cleaning Assistance

    Call (513) 244-5100
    Learn more...

    Filing a Damage Claim

    Download the claim form
    Learn more...
    Call (513) 244-5100 for help with your claim

    MSD Prevention Program

    Call (513) 352-4288
    Learn more...

    Resources & Reports

    Learn more...

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    Call (513) 362-2801

SBU Site Search:

MSD Home    Customer Service    City of Cincinnati    Hamilton County    Project Groundwork

Understanding Sewer Backups

How to Prevent a Sewer Backup