About Us

Sewer Backup? Call us FIRST at: (513) 352-4900

Hamilton County is one of the few communities in the nation that has a Sewer Backup (SBU) Response program.

The SBU program, which is required under MSD’s federal Consent Decree with the U.S. EPA, has been in operation since January 2004 and was the first of its kind. It was previously known as the Water-in-Basement or WIB Program. The elements of MSD's SBU program are outlined in Exhibits 6, 7 and 8 of the Consent Decree.

The SBU program provides the following services to MSD customers:

The Cincinnati area has recently been experiencing a number of unusually large rain storms, resulting in sewer backups and overland flooding.

Rainstorm intensity appears to be on the rise.  A U.S. EPA report published in 2014 shows a 37% increase in rainstorm intensity in our region over the last 10 years. This trend, if it continues, will have a significant negative impact on our community. Our sewer system was built – like other sewer systems across the nation – to handle a 10-year rain storm, not storms of the magnitude we have been experiencing.

MSD's public sewer system serves homes, businesses, and institutions in 43 of the 49 cities, villages and townships in Hamilton County, as well as a small number of properties in Butler, Clermont and Warren counties. The network of underground sewers consists of more than 3,000 miles of pipe, some of it more than 100 years old.

 

SBU Truck

For those who would like additional information about the SBU program, we encourage you to contact the SBU Ombudsman at the Legal Aid Society at (513) 362-2801.

  • Contact the SBU Program

    Report a sewer backup

    Call (513) 352-4900 24/7
    Submit an online report

    Note: Please report your sewer backup within 24 hours of discovery to be potentially eligible for reimbursement of damages.

    Cleaning Services

    Call (513) 244-5100
    Learn more...

    Filing a Damage Claim

    Download the claim form
    Learn more...
    Call (513) 244-5100 for help with your claim

    MSD Prevention Program

    Call (513) 352-4288
    Learn more...

    Resources & Reports

    Learn more...

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    Call (513) 362-2801

SBU Site Search:

MSD Home    Customer Service    City of Cincinnati    Hamilton County    Project Groundwork

Understanding Sewer Backups

How to Prevent a Sewer Backup