Sewer Backup? Call us FIRST at: (513) 352-4900

Learn About Backups

You've experienced a sewer backup in your home or business, or know someone who has.  Why did it occur, how can you prevent it from happening again, and is it covered by MSD's SBU Program?

The answer depends on the source of the backup or water, as there are a number of different reasons you might have sewage and/or rainwater in your home or business:

  • COVERED BY MSD's SBU Program - Sewer Backups due to the MSD Public Sewer: Sewer backups can be caused by the MSD public sewer system, either due to inadequate capacity or negligent maintenance or operation.  Sewer backups from the MSD public sewer primarily occur during large rain storms when the volume of rainwater in the sewers overwhelms its ability to carry the flow to a treatment plant. Learn more... Visit our Resources & Reports page for brochures, videos and other resources.


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  • NOT COVERED by MSD's SBU Program - Sewer backups Caused by Private Building Sewers or Plumbing Issues: The majority of sewer backups are caused by clogs, blockages, and/or breaks in your private building sewer, foundation drains, or internal plumbing. Property owners are responsible for sewer backups caused by private building sewers. Learn more... Visit our Prevention and Protection Tips page for tips on how to prevent sewer backups caused by private building sewers and plumbing issues and how to protect your belongings. Visit our Resources & Reports page for brochures, videos and other resources.

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  • Not Covered by MSD's SBU Program - Overland Flooding: Customers often mistake overland flooding for sewer backups. Overland flooding is when rainwater travels along the ground or street and enters a home through recessed driveways, foundation cracks, windows, and doors. MSD's SBU Program does not cover overland/street flooding. Visit our Prevention and Protection Tips page for tips on how to prevent overland flooding and how to protect your belongings. Visit our Resources & Reports page for brochures, videos and other resources.


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  • Contact the SBU Program

    Report a sewer backup

    Call (513) 352-4900 24/7
    Submit an online report

    Note: Please report your sewer backup within 24 hours of discovery to be potentially eligible for reimbursement of damages.

    Cleaning Services

    Call (513) 244-5100
    Learn more...

    Filing a SBU Claim

    Download the SBU claim form
    Learn more...
    Call (513) 244-5100 for help with your claim

    MSD Prevention Program

    Call (513) 352-4288
    Learn more...

    Videos (Customer Education)

    Learn more...

    Resources & Reports

    Learn more...

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    Call (513) 362-2801