Cleaning

Sewer Backup? Call us FIRST at: (513) 352-4900

MSD's Sewer Backup (SBU) Program provides professional cleaning services at no charge to eligible property owners and tenants.

To be eligible for cleaning services, these conditions must apply:

  • You must be an MSD customer. This means your property is in MSD's service area, and it is connected to the public sewer system. 

  • Your backup was caused by the MSD public sewer. After you call us to report a sewer backup, MSD crews will investigate the problem in an effort to determine the cause.

If your property is authorized for cleaning, a customer service representative will contact you by phone to schedule an appointment with a professional flood restoration contractor.

If your sewer backup was caused by private plumbing issues or if your property has experienced overland flooding, you will not be eligible for cleaning services from MSD.

Please note: MSD authorizes properties for cleaning based on an initial finding, erring on the side of protecting public health. Subsequent investigations can sometimes result in a final determination that the sewer backup was not due to the MSD public sewer.

 

Cleanup Limitations

You need to be aware of two important limitations in our program:

  • Our cleanup services are limited to the areas and items affected by the current sewer backup only. Damages from previous backups, or from water intrusion through basement walls, ceilings, floors, doors, or windows are not covered by this program.

  • If your property has a history of sewer backups related to the MSD public sewer, you will be advised to elevate all appliances and other contents above the high water line.  

 

Hiring your Own Professional Cleanup Contractor

If you choose to hire your own professional cleanup contractor, reimbursement is not guaranteed. You will be reimbursed for reasonable cleanup costs if you meet the eligibility requirements for the SBU Program. You will not be reimbursed for cleanup costs if the backup was solely caused by a private plumbing issue or overland flooding. Please note that MSD does not reimburse for self cleaning (when you clean the property yourself without using a professional cleanup contractor).

  • Contact the SBU Program

    Report a sewer backup

    Call (513) 352-4900 24/7
    Submit an online report

    Note: Please report your sewer backup within 24 hours of discovery to be potentially eligible for reimbursement of damages.

    Cleaning Services

    Call (513) 244-5100
    Learn more...

    Filing a SBU Claim

    Download the SBU claim form
    Learn more...
    Call (513) 244-5100 for help with your claim

    MSD Prevention Program

    Call (513) 352-4288
    Learn more...

    Videos (Customer Education)

    Learn more...

    Resources & Reports

    Learn more...

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    Call (513) 362-2801

SBU Site Search:

MSD Home    Customer Service    City of Cincinnati    Hamilton County    Project Groundwork

Understanding Sewer Backups

How to Prevent a Sewer Backup