Sewer Backup? Call us FIRST at: (513) 352-4900

Sewer Backup Program

Report a Sewer Backup

If you think you have experienced a sewer backup from the MSD public sewer, you must report your backup to MSD within 24 hours of discovery.

There are two ways to report your sewer backup:


Next Steps?  5 Things You Need to Know

MSD's Sewer Backup (SBU) Program provides assistance to MSD customers who have experienced a sewer backup from the MSD public sewer.

If you suspect a sewer backup, click here for Next Steps: 5 Things You Need to Know.

  • Contact the SBU Program

    Report a sewer backup

    Call (513) 352-4900 24/7
    Submit an online report

    Note: Please report your sewer backup within 24 hours of discovery to be potentially eligible for reimbursement of damages.

    Cleaning Services

    Call (513) 244-5100
    Learn more...

    Filing a SBU Claim

    Download the SBU claim form
    Learn more...
    Call (513) 244-5100 for help with your claim

    MSD Prevention Program

    Call (513) 352-4288
    Learn more...

    Videos (Customer Education)

    Learn more...

    Resources & Reports

    Learn more...

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    Call (513) 362-2801