Sewer Backup? Call us FIRST at: (513) 352-4900

Prevention Program

MSD's Sewer Backup (SBU) Program offers a Prevention Program for customers with recurring backups due to the MSD public sewer.  If you have experienced two or more sewer backups from the MSD public sewer system over five years, you may be eligible for the installation of a backup prevention device on your property at no cost.

  • Step 1: Property owners need to fill out a questionnaire describing the history of sewer backups on the property.
  • Step 2: If the property qualifies for assistance, MSD will conduct an interview with the property owner and conduct an initial site survey.
  • Step 3: MSD will conduct a comprehensive site investigation.
  • Step 4: MSD will develop a customized solution specific to the property's needs.
  • Step 5: MSD will select a contractor to install the backup solution and will work with you to schedule the work.

Please note the following:

  • You will not be charged for the installation of the prevention device; however, if the device requires electricity to operate, you will have to provide the electricity.
  • During this time, you must not store personal property in the area that has backups, and you must not install carpeting, flooring, or drywall in this area.

To date, MSD has protected more than 900 properties from recurring sewer backups through our Prevention Program.

If you would like to be considered for this program, please call (513) 352-4288 to begin the eligibility and enrollment process.

Need more info?

Download the Sewer Backup Prevention Program brochure.

Watch a video about MSD's Sewer Backup Prevention Program.

  • Contact the SBU Program

    Report a sewer backup

    Call (513) 352-4900 24/7
    Submit an online report

    Note: Please report your sewer backup within 24 hours of discovery to be potentially eligible for reimbursement of damages.

    Cleaning Services

    Call (513) 244-5100
    Learn more...

    Filing a SBU Claim

    Download the SBU claim form
    Learn more...
    Call (513) 244-5100 for help with your claim

    MSD Prevention Program

    Call (513) 352-4288
    Learn more...

    Videos (Customer Education)

    Learn more...

    Resources & Reports

    Learn more...

    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    Call (513) 362-2801