Sewer Backup? Call us FIRST at: (513) 352-4900

Damaged Items: Save or Toss?

Items you can save:

MSD's cleaning professionals can assist with decisions about items that can be safely cleaned.  In general, items made of hard plastic, glass, metal, ceramic, wood or concrete can be cleaned and saved.

Examples include:

  • Bicycles
  • Tools
  • Washers and dryers
  • Plastic tubs
  • Solid wood furniture

Items located in the flooded area but not in contact with the water, such as TVs, computers, and stereo equipment, can usually be saved.

The MSD cleaning crew will move all saved items away from the flooded area. These items may be covered with plastic or put up on blocks to avoid getting wet when the floor is cleaned.

Items you should toss:

Many items cannot be adequately cleaned and disinfected after they have been contaminated with sewage.

Examples include:

  • Wet carpeting, padding
  • Wet linoleum, floor tile
  • Wet mattresses and pillows
  • Wet upholstered couches or chairs
  • Wet pressboard furnishings
  • Wet paper bags, cardboard boxes, papers, magazines, letters
  • Wet records, books, photos, pictures
  • Wet children's toys, playpens, baby bottles, blankets, etc.

Damaged property that has been approved for removal will be taken outside by the cleanup crew and placed in a truck or dumpster for off-site disposal. If you do not give permission for a damaged item(s) to be removed and disposed, you will need to indicate those items on the "Contaminated Property Release" form.

  • Contact the SBU Program

    Report a sewer backup

    Call (513) 352-4900 24/7
    Submit an online report

    Note: Please report your sewer backup within 24 hours of discovery to be potentially eligible for reimbursement of damages.

    Cleaning Services

    Call (513) 244-5100
    Learn more...

    Filing a SBU Claim

    Download the SBU claim form
    Learn more...
    Call (513) 244-5100 for help with your claim

    MSD Prevention Program

    Call (513) 352-4288
    Learn more...

    Videos (Customer Education)

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    Resources & Reports

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    SBU Ombudsman with the Legal Aid Society of Greater Cincinnati

    Call (513) 362-2801